Mascor is a well-established company in the automotive, agricultural mechanisation, and fuel industry, with over 50 years of experience. We are proud to represent reputable brands like John Deere, Toyota, and Warath, and our dedicated team provides professional services and maintains high standards of workmanship. Currently, we are seeking an Administrative Assistant to join our Agricultural Workshop. In this role, you will be responsible for various clerical and administrative tasks within the workshop.
Responsibilities:
Warranty Claims
Ensure timely submission of claims according to franchiser's requirements.
Maintain daily/monthly work in progress (WIP) within specified parameters.
Keep an accurate and up-to-date register of warranty claims.
Verify and appropriately store warranty parts with proper tagging.
Manage storage and disposal of replaced parts after audit.
Follow up on returned, rejected, and unpaid warranty claims.
Handle all emails and correspondence related to warranty claims.
Administrative Duties
Open and close job cards.
Complete daily timesheets.
Prepare and process quotations.
Generate and handle invoices.
Issue and request order numbers from suppliers and customers.
Maintain neat filing of all documents.
Process and allocate supplier invoices while maintaining a register.
Balance petty cash on a daily basis.
Serve as the Health and Safety officer.
Customer Service
Ensure 100% customer satisfaction and promptly address any queries.
Follow up with customers for feedback after job completion.
Maintain regular contact with customers post-delivery (3 weeks, 3 months, 3 years). Requirements
Minimum: High school diploma (Grade 12).
Preferred: Diploma in office administration.
Experience:
At least 1 year of experience in a similar role.
Legal Requirements:
