Our client is a global technology company expanding its presence in Africa, offering financing solutions to agribusinesses. They are looking for a Call Centre/Sales Manager to join their team in Nairobi. In this role, the manager will be responsible for implementing successful sales programs, overseeing customer onboarding, ensuring minimal churn, and managing the Call Centre team.
The Call Centre/Sales Manager will report to the Country Manager in Kenya and will have a gross salary of Kshs 130K – 150K. The position requires a Bachelor's degree in business administration, marketing, or a related field and a minimum of 5 years of experience in a Call Centre Management role.
The Call Centre/Sales Manager will be responsible for building guidelines, policies, necessary training, and scripts for the team, ensuring seamless operation and processes of the Call Centre, assigning and creating Call Centre weekly/monthly goals and targets, and providing high-level monitoring of funnel movement and maintaining momentum. They will also ensure constant and relevant CRM updates are done effectively, solve Call Centre issues and escalate to relevant HQ departments if required, and have weekly funnel review sessions with Country Manager to review weekly numbers achieved, identify gaps, and implement solutions.
The Sales responsibilities of the Call Centre/Sales Manager include acquisition of new clients, lead conversion from numerous marketing channels, creating a short- and long-term sales plan to achieve the given objectives, consistently meeting revenue goals following team/organizational goals, actively looking for possibilities to upsell and cross-sell to existing customers, and overseeing pre- to post-sales support activities while guaranteeing the greatest level of client satisfaction.
The ideal candidate should have a solid understanding of financial products and loans, strong sales and interpersonal skills, proven experience in achieving and exceeding goals, strong customer service and relationship management abilities, and analytical and problem-solving capabilities. They should also have exceptional negotiation skills, be goal-oriented, possess presentation and communication skills, be IT-savvy and efficient with Microsoft Office (Powerpoint, Word & Excel), and have the ability to work independently.
To apply for the position, interested candidates should send their CV only, quoting the job title on the email subject (Call Centre/Sales Manager – Financial Fintech), before 17th April 2023.