The company is seeking an experienced Client Support Manager to join their team, who will report to the Operations Manager. This is a full-time management-level position.
As the Client Support Manager, the candidate will be responsible for building long-term relationships with senior and operational stakeholders, understanding their strategies and goals, and driving revenue. They will create and maintain strategic account plans for each client and groups of clients, align onboarding, training, and support activities with client objectives, and partner with the Solutions team to ensure technical projects are delivering client outcomes. They will also become a trusted advisor to their portfolio accounts, manage and support commercial activities, and become an established internal expert.
To qualify for the position, candidates should hold a bachelor's degree in a relevant field and have three or more years of experience in a fintech company. They should also be able to build rapport quickly, identify and diagnose business problems, and meet specific customer needs with effective solutions. Additionally, they should possess excellent interpersonal, communication, customer service, and support skills, and be able to professionally handle client issues and implement effective resolutions.