Description
Customer Service Support Jobs, Current Customer Service Jobs,CSS Jobs
Title: Customer Service Support – Call Centre,
Language Required: Chinese or Mandarin,
Gross Salary: 60k – 90k,
Location: Nairobi,
Our client is an international sports betting company operating across Asia, Europe and Africa. They seek to hire a Customer Service associate to deliver the highest quality of service to High Value Customers
Responsibilities
- Assist with knowledgeable support to all customer requests across all products and all channels
- Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
- Delivering first time resolution to all customer requests up to authority and permission levels
- Creating and constantly developing unique positive personal relationships with a
- High Value Customers
- Maintain customer profiling and communication database history for all High Value Customers
- Ensure that High Value Customer transactions are completed accurately and timeously
- Able to confidently promote other products and services where appropriate
- Active outbound calling to develop the lifetime value of the customer
Qualifications
- MUST fluent in Chinese or Mandarin
- Ability to work under pressure in a fast-paced environment
- Excellent sporting knowledge particularly in football
- Possess a strong teamwork ethic
- Excellent communication and numeracy skills
- Proficient in MS Office including e-mail, live chat and SMS communications
- Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
- Flexible in shifting schedule
How to Apply
Apply for Customer Service Support Job here