Description
Title: Mobile Repair Technician
Location: Nairobi,
Job description
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.
Responsibilities
Diagnose, troubleshoot and repair mobile phones and tablets
Provide recommendations for problem resolution
Works under pressure to meet repair time expectations
Maintains positive customer relationships and handles issues with professionalism and care
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed Mobilecare quality standards
Maintain a positive work environment
Answer phone calls with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
Maintains a neat, clean and professional appearance and follows company dress code policy at all times
Implements device repair marketing strategies for the store
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.
Qualifications
Outstanding customer service skills
Experience repairing mobile phones and tablets
Excellent technical, problem solving, and analytical skills
Exceptional organizational skills
Strong written and oral communication skills
Ability to work flexible hours, including weekends and holidays
Previous experience working at retail electronics store is an added advantage
Basic computer skills
How to apply
Successful candidates should send their Curriculum vitae and Application letter to careers@mobilecare.tech not later than 26th June 2020. Please ensure to indicate job position on the subject of your application.