Job Title: Program Manager, Social and Behaviour Change Communication Department: School Engagement and Product Usage Reports to: Country Director Commitment: Minimum 1 year, with potential extension Location: Nairobi, Kenya Start Date: As soon as possible
Responsibilities:
School Engagement:
Conduct regular visits to schools to gain insights into the challenges schools face in providing safe drinking water to students.
Design and implement Impact Water's strategy for digital and traditional outreach to schools and other partner institutions.
Research and implement innovative tools and technologies for effective outreach.
Become a thought leader and demonstrate strong leadership skills in generating behavior change communication materials.
Collaborate with the IW Kenya team to integrate behavior change communication into resupply and maintenance visits to schools.
Manage a team of call agents responsible for inbound and outbound calls for school engagement activities. Product Usage:
Design surveys and other mechanisms to evaluate product usage at schools.
Contribute to the design of data collection forms used by other departments to deepen understanding of product usage.
Research and pilot cost-effective technologies that increase usage.
Identify ways to use human-centered design thinking to increase usage.
Core Competencies:
Leadership:
Unwavering indomitable will, upholds humility, learns with curiosity, and is an effective decision maker. Working together:
Communicates clearly and with candor.
Champion of giving and receiving feedback.
Gives and receives kudos and avoids gossip at all times. Delivery of results oriented:
Takes full responsibility.
Punctuality with a high degree of time management.
Possesses a can-do attitude.
Solution-oriented, delivers value for money.
Focused and documents all work. Qualifications:
Degree in Public Health, Marketing, or any of the Social Sciences (Master's preferred).
Must be able to travel 40% of the time to visit schools across the country.
Must be over 30 years of age.
Must have held managerial position(s) with a combined experience of more than 2 years.
Experience in product research and design, commercial and/or social marketing, and behavior change communications is desirable.
Experience working with schools is a plus.
Excellent knowledge of digital and traditional outreach methods.
High proficiency in Microsoft Excel and Google Sheets.
Knowledge of apps like Salesforce, Taroworks, Slack, and ODK is a plus.
Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
Entrepreneurial team player who can multitask.
Self-reliant and results-oriented.
Ability to pay attention to details.
Energetic, flexible, collaborative, and proactive.
Exceptional written, oral, interpersonal, and presentation skills.
Ability to effectively interface with senior management and field agents.
Ability to operate as an effective tactical and strategic thinker.
Please note that this job description is based on the provided information and may be subject to additional or revised requirements by the hiring organization.
