Our client, a modern and luxurious hotel located in the heart of Nairobi, is seeking to hire a receptionist. The receptionist will be responsible for performing front desk customer service, answering inquiries, obtaining information for the general public, customers, visitors, and other interested parties. Additionally, the receptionist will provide a range of administrative and clerical support.
Duties and Responsibilities:
Receive and sign in guests, providing them with the required information on products and services.
Handle bookings and inquiries by email, telephone, or walk-ins in a timely manner and according to the hotel's set standards.
Receive and address feedback from guests using the hotel's facilities, addressing their requests, inquiries, or concerns.
Prepare reports on various matters reported at the reception, such as complaints, suggestions, and concerns, and communicate them to the responsible managers.
Answer and make telephone calls, providing callers with necessary information and assistance.
Upsell hotel amenities and services to guests.
Monitor and control stationery, supplies, and other consumables in the section.
Support library operations as and when required.
Act as a center of information for guests and staff.
Update notice boards and marketing screens.
Stay informed about attractions, current promotions, and hotel events to provide information to members and guests upon request.
Make purchasing and store requisitions for the department.
Ensure the front desk is always clean and tidy. Key Qualifications:
Degree/Diploma in Business Management.
Minimum of 3 years of customer service experience in a busy environment.
Excellent communication skills.
Innovative and solutions-oriented.
Honest and with strong integrity.
Ambitious, connector, and go-getter.
Intelligent, quick learner, and quick thinker.
Good customer service skills.
If you meet the above qualifications, please submit your application including a detailed CV to be considered for the position.